Record and analyze every business call without additional equipment.

Given the broad array of digital communication channels that we have now – emails, texts, live chats, you would think no one was using phones anymore to call up a business to make an inquiry or discuss an issue. Yet, the available statistics show that over 60% of all searches from a mobile device result in phone calls, and around 65% of the world’s largest companies name telephone calls their primary source of lead generation.

Nothing beats a regular phone call conversation in its ability to connect businesses and customers on a more personal level and in a much shorter span of time. People just tend to feel more comfortable, relaxed, and willing to share and receive information over the phone, and that is something all business owners need to keep in mind when they are planning on which communication channels to prioritize and invest in.

And just like any modern business cannot be truly efficient without implementing a virtual PBX system, it will not fully thrive unless it leverages all the benefits that come with having a virtual phone number. One such benefit, in particular, is the ability to record phone calls and monitor interactions that take place between your customers and employees.

What is call recording used for?

Audio call recording is a great telephony feature that any business owner can benefit from. The feature works by capturing all audio and screen activity associated with telephone calls made to and from a virtual phone number. Using this functionality, you can easily record incoming calls from your customers, monitor how your agents communicate with the clients, analyze the effectiveness of pitches your salespeople give and make the whole phone time experience worthwhile.

By utilizing the recording call recording feature, you can have a manifold increase in your employees’ performance, train new staff to deliver pitches that sell best, identify communication patterns that damage your business reputation, and fine-tune all of your business processes in general. To record cell phone calls not only helps to organize your call logs and set right the client card records within your CRM, but it also serves as an excellent business analytics tool that can boost the efficiency of your campaigns and increase your ROI.

Is it legal?

It is legal to record business-related phone call activity, such as your sales managers’ conversations with your customers, when both parties have agreed to have their phone calls recorded.

Benefits of using the audio call recording feature by ISAP Network

Another important question that business owners often ask when they consider introducing the call recording functionality into their record-keeping systems is “Which product will best meet my phone call recording needs?” Luckily, this is the kind of question there is an easy answer to – it is ISAP Network!

ISAP Network is a multi-feature call tracking and virtual PBX solution that allows taking your communication with your customers to a whole new level. It is designed to add quality, clarity, and depth to your business communications, make your phone call interactions with your clients and partners more meaningful and ultimately refine your business processes.

Call recording is one of the most valuable features of the ISAP Network software. It works smoothly with whatever device you are using to make calls – desktop computers, laptops, web applications, SIP phones, or mobile phones. The feature will record a telephone call on these devices, save it, and send it to the user once the conversation is over. These records can be synchronized with your CRM where your managers can easily access them to quickly find the information they need.